Ordering info

Due to high demand our processing & packaging is taking a little longer than usual. 

Please allow up to 3-5 working days (excluding weekends) for your order to be processed & packed.

Please note: Any orders placed on a weekend will be processed on a Monday.

If you have ordered any of our handmade items please allow the additional times stated in the item description. Please be advised that any handmade items are non-refundable.

Thank you for your patience

Shipping info

United Kingdom & Highlands - Postage costs £5.00

Northern Ireland/Ireland - £6.50

In most cases a signature is required for all deliveries, so we know your Pudding & Pea items have reached you safely. If the package is returned to the courier depot because the customer was not available, it is the customers responsibility to arrange re-delivery with the courier if possible.

Pudding & Pea are also not responsible for any parcels left unattended, stolen or left in a safe place when tracking states as being delivered. 

 

Unfortunately, if the customer fails to arrange a re-delivery and their package is returned back to Pudding & Pea, then customer is therefore responsible to pay the postage costs again for Pudding & Pea to post the item back out. 

 

In the case of a wrong delivery address being issued by the customer and, if the package has already been dispatched and is delivered to that address it is the customers responsibility to retrieve the package.

We will not be liable to you or any third party by reason of our withdrawing any product from delivery.

We will try our best to help you out along the way to ensure you receive the best possible shopping experience, so please email us at: aimeejmbarker@gmail.com if you have any issues.

Returns & Refund

We hope you are delighted with your purchase, but if for any reason you are not happy with your items, please contact us via email: aimeejmbarker@gmail.com within 14 days of receiving your order.

Please be advised that any handmade items are non-refundable.

Items must be returned within 14 days of receiving your request. Items must be returned in perfect condition and unused with original packaging. We will not not be able to refund any postage charges. You are required to return the item and pay for the return postage. We cannot be held responsible for items that do not reach us, for this reason we recommend that you return goods using registered post. Please include your name in the returned parcel.

 

If you receive an item that is damaged in transit please email us immediately at: 

aimeejmbarker@gmail.com and do not dispose of the damaged item. Our courier will need photographic evidence of the damaged item for us to make a claim. Photo's requirements: an image of the damaged item and a clear image of the packaging including the box your order arrived in.

If a refund is given, please allow up to 30 days for the refund to clear.

Terms & Conditions

Prices

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) are inclusive of UK sales tax (VAT)at the current rate. All prices may be subject to change without notice.

Payment

We currently accept payment through PayPal and direct bank transfer. These are secure and fast ways to make a payment.

Description of Goods

Every care has been taken to ensure that the descriptions, colours and specifications are correct at the time of publication. All sizes are approximate. Many of our products are rustic.

Thank you

for shopping with Pudding & Pea Interiors and supporting a small family run business xxx